Shipping policy

Shipping Policy

Last updated: September 18, 2026

At Sarfiona, we want your shopping experience to be simple and transparent. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 3–7 business days after payment is successfully received.

Please note that processing time is separate from shipping time. Orders placed on weekends or holidays may begin processing on the next business day.

During busy periods, promotions, or holidays, processing may take a little longer. If there is a significant delay with your order, we will do our best to keep you informed.

2. Shipping & Delivery Times

After your order has been processed and shipped, estimated delivery times are:

United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia: 8–18 business days
Other international destinations: 10–25 business days

These are estimated delivery times, not guaranteed delivery dates. Actual delivery may vary depending on your location, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your shipping destination and the products in your order.

From time to time, Sarfiona may offer free shipping promotions or other shipping discounts. Any applicable offer will be displayed on our website or at checkout.

4. Where We Ship

We currently ship to selected countries worldwide.

Shipping availability may vary depending on the product and destination. If shipping is unavailable to your location, this will be indicated during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please allow 2–7 business days for tracking information to become active after your order has been shipped.

6. Multiple Packages

If you purchase multiple products in one order, your items may occasionally be shipped separately.

This can happen because products may be fulfilled from different warehouses or suppliers. If this occurs, you may receive multiple tracking numbers and your packages may arrive at different times.

You will not be charged additional shipping fees simply because your order arrives in multiple packages unless otherwise stated at checkout.

7. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Sarfiona does not control customs processing times or fees charged by local authorities.

8. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside our control, including:

Customs delays
Weather conditions
Carrier delays
Incorrect or incomplete shipping addresses
Public holidays
High shipping volumes
Other unforeseen circumstances

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us at sarfionashop@gmail.com and we will help investigate the shipment.

9. Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you notice an incorrect address after placing an order, contact us as soon as possible at sarfionashop@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Sarfiona is not responsible for orders delivered to an incorrect address provided by the customer.

10. Delivery Issues

If your order arrives damaged, incorrect, or you believe an item is missing, please contact us within 7 days of delivery at sarfionashop@gmail.com.

Please include your order number and, where applicable, clear photos of the package and product so that we can investigate the issue.

For information about refunds, returns, and exchanges, please see our Refund & Return Policy.